Support

If you need SKUlibrary support, please fill out the ‘Submit a Ticket‘ form below.

If you require urgent SKUlibrary support, please fill out the ‘Request a Callback‘ form below.

If you have a syndication issue, please fill out the ‘Submit a Syndication Ticket‘ form below.

*For any sales or general enquiries, please visit this page.







Retailer Syndication Updates

08/09/2025

Rich Content – 360 Spins

Please be advised that 360-degree spins for products on the Chemist Warehouse website are currently unavailable. This is due to their recently launched website. At this time, Chemist Warehouse has not provided an update on if or when these 360 spins will be reinstated. We will continue to monitor the situation and provide further information as it becomes available

5/06/2025

Hero Images/Rich Content/ Video Issue

Chemist Warehouse AU have identified a bug on their website which affects the displaying of Hero Images. They have requested in this instance that you reach directly out to your account manager regarding Hero Images.

They are still investigating issues around Rich Content and videos being displayed. We appreciate your understanding and will work alongside CWH to resolve this.

Please reach out if you require further support or have questions.