Uber Eats SupplierXM Portal
Uber Eats Online Content
By using SupplierXM, suppliers will be able to publish their most up-to-date content to the Uber Canonical Catalog, Uber’s new source-of-truth, and maintain a consistent product experience, while seamlessly keeping up with the latest requirements.
Using the Uber direct connections will help suppliers to:
– Get to market faster: Speed up the process by always meeting Uber’s product content requirements with automated delivery when publishing to the Uber catalogue.
– Control your brand image: Ensure your product images and descriptions are complete, accurate, and up-to-date.
– Increase conversions: Drive an increase in sales and conversion rates by building a great consumer shopping experience.
New Supplier Registration
- Click here to take you to the sign up page.
- In the “Organisation you belong to”’ field, enter your business name and choose ‘ADD’. If your company name already appears in the dropdown list, you should select the name, but modify it by typing in (Australia). Do not submit the existing name without the modification.
- “In which market do you intend to use SupplierXM” field, select ‘Australia’.
- “Your organisation” field, select ‘Supplier’.
- Please fill in your contact details to complete your registration, this is required for important alerts.
User Guide
View this user guide for a short introduction to SupplierXM, how to get started and how to upload your data.
View Here
Integrate your SKUlibrary catalogue with SupplierXM
If you are a paying client, you can activate an integration from SKUlibrary into your SupplierXM account, enabling you to streamline your workflow by managing all product requests in SKUlibrary.
View here
Reactivate SupplierXM Account
Has your account previously been deactivated? To reactivate your account please fill in this form.
View HereData Requirements
| Attribute | Attribute Type | Description | Applicable For |
|---|---|---|---|
| Product Name | Mandatory | It is the sum of the fields: Brand + Product Name + Package It must start with the first letter in capital letters The package should only be included if it is a liquid product (drinks) or if it is a pack with several units. Only products that are liquids/beverages must include the net quantity of the product in the product name. Example: (250 ml). In cases where it is a pack, the number of pieces it contains must be included accompanied by the unit of measurement used in the country. Example: (12 pack, 355 ml) If we have a pack and it is not a beverage, the number of pieces must be included. Example: (45 pack) / (30 ct). | All categories |
| Brand | Mandatory | Brand name of the product. It corresponds to the name of the primary commercial identification of the product. It must be the brand of the product and not that of the distributor or manufacturer. It is important to take care of the spelling of the brand name. Do not use trademark symbols ™ , ® , © The use of emojis is not allowed. | All categories |
| Gross weight | Mandatory | The gross weight includes the product and all its packaging. It will be greater than the net weight. This field only has units of measurement for weight: g and kg. If the product contains more than one piece, the weight must be the total sum of the units. Example: 200 g + 150 g = 350 g The amount is entered in whole numbers, NOT in decimals. The type of unit must be chosen depending on the type of product. Example: ✔️Net Quantity: 350 ml -> Gross Weight: 350 g ✖️Net Quantity: 350 ml -> Gross Weight: .350 kg | All categories |
| Net content | Mandatory | Net content refers to the amount of product contained in a package or container, after accounting for any empty space, packaging material or liquid overlay. It represents the weight, volume, or count of the actual product that a consumer is purchasing. Net content is typically displayed on the label of a product. For example, the net content for a pack of 10x330ml could be 3.3 litres or 10 piece, whereas the net weight would be approximately 3.3kg. The measurement units used for net content can vary depending on the product, but are usually expressed in standard units such as milliliter, liter, gram, kilogram, piece or pair. Canned products, we use the net content no the drained mass. Input a value in ONE column (N-S). Note the corresponding unit of measure in row 6 for each of the columns (milliliter ∣ mL, liter ∣ L, gram ∣ g, kilogram ∣ kg, piece ∣ pce, Pair ∣ PAIR) NOTE: This field is displayed below the product name in the app and so it is important to select the correct unit to match its label. | All categories |
| Front Image | Mandatory | It is the first approach that the client will have with the product, so it must meet the minimum requirements in order to obtain an effective visualization. Format JPG / JPEG / PNG / WEBP Min acceptable: 1500 x 1500 pixels. Max acceptable: 6000 x 6000 pixels. Ideally white background without shadows | All categories |
| Product dimensions - Depth | Highly Desirable | The depth is from the default front to the back of the item | All categories |
| Product dimensions - Height | Highly Desirable | The height is from the bottom of the default face to the top | All categories |
| Product dimensions - Width | Highly Desirable | The width is from the left to the right of the default face | All categories |
SupplierXM Support Form
FAQs
Why does Uber Eats want my content?
Uber Eats are partnering with major grocery and liquor retailers to deliver groceries via their website and app.
The content shared with Uber Eats via SupplierXM (SXM), will be used on the Uber Eats Canonical Catalog, Uber Eats’s new source-of-truth.
Will Uber Eats be contacting me for my product?
No, Uber Eats will only ever deal through retailers who distribute your product/s.
Uber Eats will never directly engage with you to source products.
All product pricing, stock availability and location is managed by the retailer directly with Uber Eats.
Where is my content going to end up?
The content shared through SKUlibrary/SupplierXM (SXM) will flow into Uber Eats Canonical Catalog housed on SXM.
In parallel, retailers send their catalogues to Uber with a GTIN, stock and price, to be sold through the app.
If a product received by a retailer has a GTIN match for a product in Uber’s internal catalog, the information received from SXM will be shown in that retailer’s catalog in the product PDP in the Uber Eats app.
For example; if a supplier has updated artwork, once that is shared with Uber Eats, it will be displayed immediately on the Uber website and app giving supplier control over their product content.
Why is this important?
Using the Uber Eats direct connections will help suppliers:
Get to market faster: Speed up the process by always meeting Uber Eat’s product content requirements with automated delivery when publishing to the Uber Eats catalogue.
Control your brand image: Ensure your product images and descriptions are complete, accurate, and up-to-date.
Increase conversions: Drive an increase in sales and conversion rates by building a great consumer shopping experience.
Do I need to pay for using SupplierXM?
No, there is no cost to the supplier, upfront or ongoing, to use SupplierXM.
Nor are there any costs for SKUlibrary hosting clients to set up their integration to SupplierXM.
I have a SKUlibrary account, do I need a SXM account too?
If suppliers want to share product content with Uber Eats, they need to have a SupplierXM account as well. The SXM account will be used as a pass through to share content with Uber Eats.
Once the SXM account is set up, they can be linked by a free integration so you can manage all your data from the once source (SKUlibrary).
Part of that service is our team backfilling data from SXM to SKUlibrary free of charge.
Can I share my content with Uber Eats through other sources?
No, Uber Eats has chosen to exclusively use SupplierXM to house its Uber Eats Canonical Catalog.
Therefore, suppliers can only share content with Uber Eats via SupplierXM, or via the Skulibrary integration (if a current Skulibrary client)
Is there an integration between SKUlibrary and SXM?
Yes! We have created a free integration for SKUlibrary hosting clients between SKUlibrary and SupplierXM, simply fill in the Opt-in integration form.
The Salsify team will then assist with backfilling any data in SXM to SKUlibrary free of charge.
Can I manage all my on-pack and master data on SKUlibrary?
Yes, we have now incorporated additional fields in SKUlibrary that will enable SKUlibrary hosting clients to manage all their data in the one platform and share to multiple retailers now using SupplierXM.
What if I had previously opted out of using SupplierXM?
No problem, our team can re-activate your SupplierXM account that has previously been switched off.
Important: if a supplier has chosen to manage their master data with other sources, this reactivation will not interfere or hinder those arrangements. The reactive account can be used to share content Uber Eats only.
To re-activate you SXM account, please send us a message at [email protected].
Can I still manage my master data on other sources?
Yes, suppliers who have currently opted to manage master data via other platforms can still continue to do this, this process will not impact that process.
Suppliers can choose to only share content with Uber Eats both on SupplierXM and/or SKUlibrary depending on where they manage their product content.
Suppliers will need to populate some missing attributes required by Uber Easts if they wish to share their content.
SKUlibrary hosting clients are offered free services to help backfill any missing content from external sources.
How many mandatory attributes are Uber Eats requesting?
There are eight mandatory attributes for Uber Eats:
- Product Name
- Brand
- Product Dimensions – Depth
- Product Dimensions – Height
- Product Dimensions – Width
- Gross Weight
- Front Image (main image)
- Net Content