The COVID-19 pandemic fundamentally changed the way consumers purchase and receive products, as well as how they return purchases. As brands and retailers look to the future of commerce, what do customers really want from delivery services and return policies? 

Personalised ads collect user data from around the web and use it to identify what products and services someone is likely interested in.

While the phrase “headless commerce” may conjure up some unnerving imagery, the fact of the matter is that, for many companies, “the head” might lead to more trouble than it’s worth. 

When you think about omnichannel shopping, you may imagine futuristic shopping experiences fit for a sci-fi movie, but every year yields the launch of new technologies, the rise of new trends, and unforeseen changes in markets and buying behaviours.

A walled garden is an exclusive relationship between a retailer and a third party that intentionally blocks a brand’s own ability to work directly with the retailer.

Shoppers have been returning to brick-and-mortar stores with higher expectations than ever before, giving rise to new omnichannel shopping trends.